Shipping policy
PRICES AND PAYMENT
All prices on the website are in Australian dollars and are exclusive of GST where applicable. Prices are subject to change without notice.
DELIVERY LOCATIONS
Ekopackaging only delivers to addresses within Australia.
All deliveries are subject to a flat rate shipping fees based on your location:
| State | Area | Cost <$500 | Cost >$500 |
| SA | Metro | $22.00 | FREE |
| SA | Other | $40.00 | $35.00 |
| VIC | Metro | $35.00 | $30.00 |
| VIC | Other | $55.00 | $50.00 |
| NSW | Metro | $40.00 | $35.00 |
| NSW | Other | $60.00 | $55.00 |
| QLD | Metro | $50.00 | $40.00 |
| QLD | Other | $65.00 | $60.00 |
| TAS, WA | Metro | $60.00 | $55.00 |
| TAS, WA | Other | $70.00 | $65.00 |
DELIVERY TIMES
Orders are usually dispatched within 2-5 business days – we will make every effort to ensure your purchase is delivered ASAP. Upon successful completion of your order, we will provide you with a confirmation email containing details of your order. Please keep this as a proof of your purchase.
Orders are processed for delivery only on Monday through Friday (excluding public Holidays). Orders placed on Friday, Saturday, Sunday, and public holidays will be shipped within the next 3-5 business days.
We will take all reasonable care to deliver to the address given to us, however, we will not be liable for non-delivery or mis deliveries a result of incorrect data entry.
URGENT DELIVERY
In the event that you require an urgent local order within Adelaide, please call us so that we can try to accommodate your needs and arrange suitable delivery for the situation.
REFUNDS AND RETURNS
Only Items purchased on the EkoPackaging website can be returned to ekopackaging.com.au for refund or exchange.
Please check that all items received are what you have ordered. Incorrect items because of incorrect data entry or mistakes from the supplier side can be exchanged for the item that you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges. Returns will only be accepted within 20 days from the date of collection.
We will make every effort to ensure your goods are packed safely and with the greatest of care. However, in the circumstance that your order arrives in a damaged state, please contact us immediately within 7 days of delivery to discuss the replacement of goods. In addition, we will require proof that the item has been damaged so please provide us with the relevant evidence and do not throw away damaged goods.