Refund policy

REFUNDS AND RETURNS

Only Items purchased on the EkoPackaging website can be returned to ekopackaging.com.au for refund or exchange.

Please check that all items received are what you have ordered. Incorrect items because of incorrect data entry or mistakes from the supplier side can be exchanged for the item that you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges. Returns will only be accepted within 20 days from the date of collection.

We will make every effort to ensure your goods are packed safely and with the greatest of care. However, in the circumstance that your order arrives in a damaged state, please contact us immediately within 7 days of delivery to discuss the replacement of goods. In addition, we will require proof that the item has been damaged so please provide us with the relevant evidence and do not throw away damaged goods.